| POLICY STATEMENT: |
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- HWH PROVIDES FACTORY REPAIR ON MOST PARTS.
- PARTS THAT GET REPLACED WILL HAVE THE SAME WARRANTY AS A NEW PART.
- CUSTOMER IS RESPONSIBLE FOR PACKING AND SHIPPING PART TO HWH WITH A COPY OF THE RGA PAPERWORK. (SEE SHIPPER FOR PROPER PACKING INSTRUCTIONS.)
- CUSTOMER PAYS FREIGHT COMING IN & GOING OUT UNLESS WARRANTY.
- UN-REPAIRABLE PARTS CAN BE RETURNED UPON REQUEST.
- CONTACT HWH FOR RETURN GOODS AUTHORIZATION (RGA). (RGA IS REQUIRED SO WE CAN TRACK THE PART ONCE IT ARRIVES SO IT DOESN’T GET LOST.)
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| STEPS: |
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VEHICLE LESS THAN 15 YEARS OLD: |
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- HWH WILL EXAMINE THE PART AND SEND YOU AN ESTIMATE TO REPAIR IT. (ACTUAL COST MAY BE MORE OR LESS THAN THE ESTIMATE BUT WILL NOT EXCEED 70% OF NEW REPAIR PART PRICE.)
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VEHICLE MORE THAN 15 YEARS OLD: |
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- HWH WILL EXAMINE THE PART AND SEND YOU AN ESTIMATE TO REPAIR IT. IF UN-REPAIRABLE, AN ALTERNATE SOLUTION WILL BE PROPOSED.
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| CLICK HERE FOR REPAIR AND RETURN FORMS |
