Vehicle Owner – Repair & Return

Certain parts can be sent to HWH for Repair & Return. Please submit this form to start the process.

NOTE: For vehicles older than 15 years, a repair estimate can only be obtained after the Part is sent in for examination. If part is unreparable, an alternate solution will be proposed.
RGA# required prior to sending part in, otherwise part will get lost in our factory.

Vehicle OwnerName *

First

Last

Company Name (Optional)

Vehicle Owner BILLING Address *

Address Line 1

City

State / Province / Region

Postal Code

Country

Email *

Phone *

Part Number (if known)

Part Description: *

Due to the age and obsolescence of electronic parts used in the 500 ,600, and 2K series systems, you need to review the diagnostics guides here before sending in control boxes and touch panels for repair.

Often times the problem may be something like a blown fuse or due to issues unrelated to the HWH system such as no incoming power, no parking brake signal from the chassis, etc.

After you have gone through the diagnostics guides and feel the problem is with the control box and/or touch panel, answer the following informational questions to assist our technicians in repairing your equipment in a timely manner. Additionally, we require that the touch panel also be sent in with any control box as many times the problem can’t be properly diagnosed without the pair together.

Due to the age, complexity, and parts availability of control boxes for systems older than 15 years (300,310,400,500, 600, 610 FET & Central ground, most 2K) we currently have a backlog on our control box repair and returns. We are currently working on them in the order received and any new ones received will be placed on the list with an unspecified time frame for completion.

R&R DIAGNOSTICS QUESTIONNAIRE

1.) With the ignition key on, are any lights lit on the touch panel? If so which ones?

2.) If the coach has HWH hydraulic jacks or HWH room slides, does the pump run when using these functions?

3.) Is the problem present all the time or is it intermittent?

4.) Please describe the problem with as much detail as possible including anything learned while troubleshooting from the Service Manual.

Part Description

Upload a picture of the part if available.

Click or drag files to this area to upload. You can upload up to 3 files.

(.png, .gif, .jpg)

Vehicle Year *

Vehicle Manufacturer *

Vehicle Model *

Layout

VIN *

Please use a VIN checker to ensure you are sending us a valid VIN: vpic.nhtsa.dot.gov/decoder

Vehicle Serial #

HWH will contact you with further details and instructions.
Call-backs are estimated at approximately 1-2 days.

HWH calls might come thru on cell phones as “SPAM”.
You can expect HWH calls to come from “563” area code.